Return & Refund Policy

Refund & Return Policy

Last updated: August 2026

At NorthRoot, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Please read our return policy below before requesting a return or refund.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition. Include all original accessories, manuals, and packaging. Not show signs of misuse, damage, or excessive wear. Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Products damaged through misuse or improper installation. Items with missing parts not caused by NorthRoot. Products returned outside the 30-day return period. How to Start a Return

To request a return:

Contact our customer support team. Include your order number and the reason for your return. If requested, provide photos of the product and its packaging. Wait for return instructions before sending the item back.

Returns sent without authorization may experience processing delays.

Return Shipping

If the return is due to:

A damaged item A defective product An incorrect item sent by NorthRoot

We will cover the return shipping costs.

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

Your refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days, depending on your financial institution.

Original shipping charges, if any, are non-refundable unless the return is the result of our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number. A brief description of the issue. Clear photos of the product and packaging.

After review, we will arrange a replacement or issue a refund where appropriate.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered processing or has shipped, it can no longer be canceled and must follow the standard return process.

If you have any questions about returns or refunds, please contact us.

NorthRoot

Address: 147 E Laurel St Fort Bragg, CA, 95437 united states

Email: support@northroot.shop

Phone: +17079623119